Privacy Policy

This Privacy Policy explains how MyOceanFrontCondos ("we", "our", "us") collects, uses, and protects personal information when you visit our website, submit booking requests, use guest portal features, or communicate with us.

1. Information We Collect

• Contact details you provide: name, email address, and phone number.
• Booking details: condo selection, dates, guest counts, and special requests.
• Payment-related metadata needed to process and reconcile bookings.
• Guest portal and support communications, including live chat and message threads.
• Operational and security data such as request timestamps and anti-abuse signals.

2. How We Use Information

• Process direct booking requests and reservation operations.
• Provide guest dashboard access and payment-plan details.
• Send transactional communications (booking confirmations, pre-arrival details, receipts, support replies).
• Prevent abuse, fraud, unauthorized access, and operational errors.
• Maintain and improve the reliability and safety of our website and booking systems.

3. Payment Processing

Payment transactions are processed through Stripe. We do not store full card numbers in our systems. Payment data is handled according to Stripe's security and compliance controls.

4. Communication Tools and Third Parties

We may use service providers to support operations, including:

• Stripe for payment processing.
• Email/SMS providers for transactional guest and owner notifications.
• Hosting/infrastructure providers for API and website availability.
• AI-assisted support services for guest chat replies when enabled by the owner team.

5. Cookies and Local Storage

We use cookies/local storage for essential session functions such as owner and guest portal authentication, booking draft continuity, and live chat continuity. These are used for operational functionality and security.

6. Data Retention and Security

We retain information for booking operations, support, legal compliance, and fraud prevention as reasonably needed. We apply technical and operational safeguards, but no online system can guarantee absolute security.

7. Your Choices

• You may contact us to request updates or corrections to your booking contact information.
• You may request account/session logout actions for owner and guest portal access.
• You may ask questions about how your reservation data is handled.

8. Contact

For privacy or data-handling questions, contact: myoceanfrontcondos@gmail.com or call (919) 625-8217.